Fix problems with the Google Play Store app

To uninstall Play Store app updates:

1. On your device's home or app screen, find the Google Play Store app.
2. Touch and hold the Google Play Store app .
3. Tap App info.
4. At the top right tap More Uninstall updates.
5. Review the info and tap OK.

To reinstall Play Store app updates:

1. Open the Google Play Store app .
2. At the top right, tap the profile picture.
3. Tap Settings About.
4. Under “Play Store version,” tap Update Play Store.

Important:

• If you have issues when you download apps from Google Play, the most common solutions are to clear cache from Google Play Store and Download Manager.
• When you clear the cache and data, some settings may be deleted on the Google Play Store app like parental controls and password protection. Next time you open the Google Play Store, you’ll be asked to re-agree to the Terms of Service.

1. Go to Settings Apps All Apps.
2. Scroll down to ”Download Manager.”
3. Clear the cache and data:
   • For Android 6.0 and up: Tap Storage Clear cache and Clear data.
   • For Android 5.1.1 and lower: Tap Clear cache and Clear data.

Re-enable password protection and parental controls.

Important: It’s not recommended to clear Google Play services unless you’ve tried all other troubleshooting options. When you clear Google Play services data or storage, it may delete some information saved to your device. Information may include passwords, transit cards, COVID cards, and virtual payment cards saved to Google Pay. You may also need to reauthenticate your payment methods on Google Pay and sign back into your Google Account on all devices.

1. Open your device’s Settings app.
2. Tap Apps.
3. If you can't find "Google Play Services," tap See all apps.
4. Tap Google Play Services.
5. Tap Storage & cache  Clear cache.
6. Tap Clear storage Clear all data  Delete.

Re-enable password protection and parental controls.