Fix problems with the Google Play Store app

If you can’t open the Google Play Store app, this article includes advanced troubleshooting steps that can help resolve this issue. Before you try these advanced steps, we recommend that you try to fix problems downloading apps with basic troubleshooting steps.

If you still can’t use the Google Play Store after you try the steps above, please try the steps below. After each step, please try to use the app again to check if it fixed the problem.

Troubleshoot problems with the Google Play Store

Uninstall and reinstall Google Play Store updates

To uninstall Play Store app updates:

  1. On your device's home or app screen, find the Google Play Store app.
  2. Touch and hold the Google Play Store app Google Play.
  3. Tap App info.
  4. At the top right, tap More More and then Uninstall updates.
  5. Review the info and tap OK.

To reinstall Play Store app updates:

  1. Open the Google Play Store app Google Play.
  2. At the top right, tap the profile picture.
  3. Tap Settings and then About.
  4. Under 'Play Store version', tap Update Play Store.

Remove and re-add your Google Account

When you remove your account, some information is removed from your device. Make sure that you back up any important information before you complete this step.

Learn how to remove and re-add your account.

Clear the cache and data of the Google Play Store

Important:

  • Clearing the cache from the Google Play Store is the most common solution to issues when you download apps from Google Play Store.
  • When you clear the cache and data, it may delete some settings on the Google Play Store app, such as parental controls and password protection. It will ask you to agree to the Terms of Service again the next time you open the Google Play Store.
  1. Find the Google Play Store app on your device's home or app screen.
  2. Touch and hold the Google Play Store app.
  3. Tap App info Information.
  4. Tap Storage and cache and then Clear cache.
  5. Tap Clear storage and then Delete.
If these steps resolve your issue, re-enable password protection and parental controls. If these steps didn't resolve your issue, try to clear cache and data from Google Play services before you restore your settings.
Clear cache and data of Download Manager

Important:

  • If you have issues when you download apps from Google Play, the most common solutions are to clear cache from Google Play Store and Download Manager.
  • When you clear the cache and data, some settings may be deleted on the Google Play Store app, like parental controls and password protection. The next time that you open the Google Play Store, you'll be asked to re-agree to the Terms of Service.
  1. Go to Settings and then Apps and then All apps.
  2. Scroll down to 'Download Manager'.
  3. Clear the cache and data:
    • For Android 6.0 and up: Tap Storage and then Clear cache and clear data.
    • For Android 5.1.1 and lower: Tap Clear cache and clear data.

Clear cache and data from Google Play services

Important: It's not recommended to clear Google Play services unless you've tried all other troubleshooting options. When you clear Google Play services data or storage, it may delete some information saved to your device. Information may include passwords, travel cards, COVID cards and virtual payment cards saved to Google Pay. You may also need to reauthenticate your payment methods on Google Pay and sign back in to your Google Account on all devices.
  1. Open your device's Settings app.
  2. Tap Apps.
  3. If you can't find 'Google Play services', tap See all apps.
  4. Tap Google Play services.
  5. Tap Storage and cache and then Clear cache.
  6. Tap Clear storage and then Clear all data and then Delete.

Get more help

If you still can’t use the Google Play Store after you try all the steps above, we recommend you reset your device to factory settings. Then try again.

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