Learn about refunds on Google Play in EEA countries and the UK

Most apps on the Play Store are made by third-party developers, not by Google. The developers should support their apps and make sure they work well for you.

You should contact the app developer if:

1. You have a question about an app.
2. You made an in-app purchase but it wasn’t delivered or isn’t working as you expected.

The developer may help with purchase issues, and may also process refunds. Find how to contact the app developer.

You can also request a refund from Google by following these instructions. You’ll usually get a decision within 1 business day but it can take up to 4 business days.

For hardware devices: To return or get a refund for devices you bought on the Google Store, go to the Google Store refunds page for more information.

As a courtesy to our users, Google offers a full refund on apps and games purchased on the Play Store if the purchase is returned within 2 hours. You can only return an app or game once for a courtesy refund. For other refund requests related to apps and games on Google Play, please read below.

Digital content. Under the law, you have an automatic statutory right of withdrawal from contracts for purchases of digital content, such as apps, games, in-app items, or other media like movies or music. The same applies when you purchase a subscription for digital content within an app. However, when you purchase or subscribe to digital content with Google Play, you agree that the digital content will be available to you immediately, and you acknowledge that, as a result, you waive your automatic statutory right of withdrawal. Therefore, you will not be eligible for a refund (or any alternative remedy) unless the digital content is defective, unavailable, or doesn’t perform as stated.

Digital services: Under the law, you have an automatic statutory right of withdrawal from contracts for the purchase of digital services for 14 days after you make the purchase. For example, if you buy file storage services on Google Assistant, you can cancel the purchase within 14 days for a full refund. You can request a refund here, or use this form to withdraw. After the first 14 days you will not be eligible for a refund (or any alternative remedy) unless the services are defective, unavailable, or don’t perform as stated. However, you can cancel your subscription, and the cancellation will be effective from the start of the next payment period. You will still have access to the subscription until the end of the period you have paid for.

Digital services: Under the law, you have an automatic statutory right of withdrawal from contracts for the purchase of digital services for 14 days after you make the purchase.

You can request a refund here, or use this form to withdraw.

After the first 14 days you won’t be eligible for a refund (or any alternative remedy) unless the services are defective, unavailable, or don’t perform as stated. If you don’t want to subscribe any more, you can cancel your subscription. You’ll still have access to the subscription until the end of the period you have paid for.

If your video won't play properly, try these tips to fix playback issues. If you would still like a refund or you are requesting the refund for another reason, see the info below.

You have up to 7 days to return Google Play Movies & TV content, as long as you haven’t started watching it. If your movie or TV show is defective, unavailable, or doesn’t perform as stated, you can request a refund anytime.

If you return the movie or TV show for a refund, it may be removed from your library and you may not be able to watch it.

If your book won't load try to fix book display problems. If you would still like a refund or you are requesting a refund for another reason, see the info below.

You can return most books bought on Google Play for a full refund within 7 days of purchase. If they are defective, unavailable, or don’t perform as stated, you can request a refund at any time.

If you return a book it may be removed from your library and you may not be able to read it.

Single issues. Single-issue purchases of magazine titles are not refundable unless they are defective, unavailable, or don’t perform as stated.

Subscriptions. Subscriptions can be canceled at any time. If the content is defective, unavailable, or doesn’t perform as stated, we can issue a refund. If you cancel within the first 7 days of a monthly (or longer) subscription, we may refund the cost of the month in which you canceled. Otherwise the cancellation will apply from the start of the next billing period but you will still have access to the subscription until the end of the period you have paid for.

We can only refund active subscriptions, and are unable to refund subscriptions that have already ended. If you return a publication it may be removed from your library and you may not be able to access it.

Play gift cards and other prepaid Play balance are not refundable unless required by law. Promotional Play balance is not refundable.

This applies only to gifts of Google Play credit or Google Play Books purchased from Google. If your gift was purchased through a third-party retailer, contact the retailer for refund information.

If you want to return your gift, let the purchaser know so they can contact us. Please note:

• We can only issue a refund to the person who purchased the gift.
• Refunds can only be issued for gifts that have not been redeemed.
• The gift code is not redeemable once the gift is refunded.
• Refunds for Google Play credit gifts are only available for 3 months after the date of purchase.

Refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid.

If your refund is taking longer than expected, check your refund status on your Google Pay account. If the status is "Refunded," you will see a credit on your form of payment. If the status is "Cancelled," the order was never charged and so you will not see a credit on your form of payment.