Get help with Google Fi Wireless

You can activate Google Fi on your Android, iPhone or iPad.

• If you’re new to Google Fi, you can activate your Google Fi service in two steps.
• You can also use Google Fi with tablets and other compatible devices.
• If you canceled your Google Fi service, you can restart it. Learn how to reactivate your Google Fi service.

If you need a SIM card, you can receive one by signing up at fi.google.com/signup. If you already purchased a SIM card, during the sign-up process, select Bring your own phone.

• If your device is a Pixel phone, learn how to set up and manage an eSIM.
• If your device is an iPhone, learn how to activate Google Fi with an eSIM.
• If your device is designed for Fi, learn how to insert a SIM card.

Once your phone and your Google Fi SIM card or eSIM are activated, you can set up your phone number, voicemail and text messages services.

• You can transfer your previous phone number to Google Fi.
• You can transfer your number from Google Voice to Google Fi.
• When you have your phone number transferred, you can set up voicemail on your phone.
• You can learn how to send and receive SMS and MMS messages on your device.

• Learn how to track your Google Fi order.
• If you want to cancel or change your order, you can learn how to change your Google Fi order.
• If you’re having difficulty finding or and making changes to your shipment, learn how to track your shipment.

You can view and change your Google Fi bill in several ways:

• You can find your Google Fi bill.
• You can also update your address.
• If you want to add or remove a credit or debit card, you can learn how to manage your payment info.
• You can also save money on your bill by managing your data usage. Learn how to reduce or manage mobile data usage.
• You can learn more if your bill is higher than usual.

If your Google Fi device is missing or broken, there are some steps you can take:

• If you have Device Protection and your phone is lost, stolen or damaged, you can file a claim. Learn how to start a Google Fi device protection claim.
• If your device is lost or stolen, you may be able to find it. Learn how to find a lost or stolen Fi phone.

• You can troubleshoot a number of warranty issues. Learn what to do about a warranty issue.
• You can increase your device’s warranty and protection. Learn how to increase your coverage with device protection.