Please make sure your invoice is accurate and complete. A few tips to keep in mind:
- send invoices after Google has received the goods or service
- reference Google's Purchase Order (PO) number, PO line number and Invoice Number on the invoice
- ensure invoice information matches information on the PO. This includes for example ‘Bill-to’ & ‘Ship-to’ locations, item description, price, and currency
- ensure the invoice date is not in the future and the invoice date reflects the date services were rendered and not the date services were first quoted
- make sure you are entering appropriate taxes in your invoices at the time of invoice submission (Including e-invoices)
- if the commercial invoice is attached (LATAM excluded), the commercial invoice attachments must contain the lowest level of cost itemization when submitted via the online portal specified by Google.
- if a supplier incurred Google approved third-party costs by engaging subcontractors or other entities, the supplier will submit both third-party receipts and a matching invoice with line items designated for each subcontractor or freelancer. Receipts need to be easily matched to invoice line items, and include a reconciliation document where there are multiple receipts per line item.
The primary reasons invoices are returned to vendor are:
- A mismatch of information between the invoice and purchase order (e.g. entity, PO number, supplier name, amount, PO currency, line items)
- Missing information
- Credit memo does not reference PO number or the original invoice number
Select your bill-to country to see Google invoice requirements:
How to submit your invoice and supporting documentation:
- Send your invoice to [email protected] Invoices must be submitted in pdf format. Invoices not in pdf format may be rejected and be required to be submitted.
- Each pdf file submitted should only include 1 invoice per file. Multiple invoices submitted should each be a separate pdf file, but can be sent in the same email.
- Once the email with the pdfs has been sent to [email protected], no subsequent invoices should be sent in the same email thread. Instead, a new email ticket should be created to avoid further invoice processing delays.
Exception: If you have been asked to submit an EVE billing sheet, please follow those specific submission procedures, instead.
Invoices must include the following to be processed:
Supplier Info
- Supplier Name
- Supplier Tax/ CUIT ID Number
Google Info
- Google Bill-To Entity
- Google Bill-To Address
- Google Tax/ CUIT ID Number
Invoice Info
- Invoice Date
- Invoice VAT Amount & Rate
- Other taxes/Perceptions Taxes
- Invoice Total Amount (Including VAT and other taxes)
- Valid CAE and CAI number and CAE/CAI due date
- Invoice in USD - conversion rate provided (Domestic Suppliers only)
- Type of document should be displayed (invoice, debit memo, credit memo, etc)
For more information on how to update your account information or submit an invoice through the Ariba network, please go to Transacting over the Ariba network.