Please make sure your invoice is accurate and complete. A few tips to keep in mind:
- send invoices after Google has received the goods or service
- reference Google's Purchase Order (PO) number, PO line number and Invoice Number on the invoice
- ensure invoice information matches information on the PO. This includes for example ‘Bill-to’ & ‘Ship-to’ locations, item description, price, and currency
- ensure the invoice date is not in the future and the invoice date reflects the date services were rendered and not the date services were first quoted
- make sure you are entering appropriate taxes in your invoices at the time of invoice submission (Including e-invoices)
- if the commercial invoice is attached (LATAM excluded), the commercial invoice attachments must contain the lowest level of cost itemization when submitted via the online portal specified by Google.
- if a supplier incurred Google approved third-party costs by engaging subcontractors or other entities, the supplier will submit both third-party receipts and a matching invoice with line items designated for each subcontractor or freelancer. Receipts need to be easily matched to invoice line items, and include a reconciliation document where there are multiple receipts per line item.
The primary reasons invoices are returned to vendor are:
- A mismatch of information between the invoice and purchase order (e.g. entity, PO number, supplier name, amount, PO currency, line items)
- Missing information
- Credit memo does not reference PO number or the original invoice number
Select your bill-to country to see Google invoice requirements:
How to submit your invoice and supporting documentation:
You can find Spanish version here.
Send the invoice to [email protected]
- The PDF image must be clear, legible and contain complete invoice data, including Purchase Order (PO) number (where applicable), to expedite invoice processing and payment.
- Send one valid PDF invoice attachment per email.
- Once the email with the pdfs has been sent to [email protected], no subsequent invoices should be sent in the same email thread. Instead, a new email ticket should be created to avoid further invoice processing delays.
- Send supporting documentation (if required) as a separate attachment(s), with the PDF invoice in the same email.
Exception: If you have been asked to submit an EVE billing sheet, please follow those specific submission procedures, instead.
- Do not zip or password protect the file.
- Do not send separate emails for PDF invoice and any supporting documentation files.
Invoices must include the following to be processed:
Supplier Info
- Full legal name (in country of establishment)
- Full address (in country of establishment)
- VAT identification number granted in country of trading
- VAT identification number granted in country of establishment
- General tax number
- Full legal name and address
- VAT identification number for local transactions on which no reverse charge to the customer applies
- VAT identification number when the customer is liable to pay VAT on goods supplied or services rendered to him
- VAT identification number for other transactions (e.g. export of goods)
Google Info
- Google Bill-To Entity
- Google Bill-To Address
- Google Tax/ RUC ID Number
Invoice Info
- Invoice date (i.e. date of issuance of the invoice)
- Date of supply (if different from invoice date)
- Sequential invoice number
- PO number
- Different number ranges allowed e.g. for credit notes, corrective documents, transfer documents, intercompany billings, etc.
- VAT rate applied
- VAT amount at each rate
- Total VAT amount payable
- Total VAT amount in national currency of the country of the transaction
- Total net taxable amount per VAT rate or exemption
- Discounts / rebates
- Total gross amount (including VAT)
- All amounts in local currency country of transaction required
For more information on how to update your account information or submit an invoice through the Ariba network, please go to Transacting over the Ariba network.