Please make sure your invoice is accurate and complete. A few tips to keep in mind:
- send invoices after Google has received the goods or service
- reference Google's Purchase Order (PO) number, PO line number and Invoice Number on the invoice
- ensure invoice information matches information on the PO. This includes for example ‘Bill-to’ & ‘Ship-to’ locations, item description, price, and currency
- ensure the invoice date is not in the future and the invoice date reflects the date services were rendered and not the date services were first quoted
- make sure you are entering appropriate taxes in your invoices at the time of invoice submission (Including e-invoices)
- if the commercial invoice is attached (LATAM excluded), the commercial invoice attachments must contain the lowest level of cost itemization when submitted via the online portal specified by Google.
- if a supplier incurred Google approved third-party costs by engaging subcontractors or other entities, the supplier will submit both third-party receipts and a matching invoice with line items designated for each subcontractor or freelancer. Receipts need to be easily matched to invoice line items, and include a reconciliation document where there are multiple receipts per line item.
The primary reasons invoices are returned to vendor are:
- A mismatch of information between the invoice and purchase order (e.g. entity, PO number, supplier name, amount, PO currency, line items)
- Missing information
- Credit memo does not reference PO number or the original invoice number
Select your bill-to country to see Google invoice requirements:
How to submit your invoice and supporting documentation:
For suppliers sending original physical invoices
Please send the original physical invoice to the Mail to address as stated on Google’s PO.
For suppliers sending digitalized e-fapiao
Please send your e-fapiao either through (1) delivery of a physical copy of the printed e-fapiao; or (ii) email the softcopy of the e-fapiao to [email protected].
- Once the email with the pdfs has been sent to [email protected], no subsequent invoices should be sent in the same email thread. Instead, a new email ticket should be created to avoid further invoice processing delays.
Exception: If you have been asked to submit an EVE billing sheet, please follow those specific submission procedures, instead.
Invoices must be issued in the Chinese tax authority’s prescribed format, and include the following to be processed:
Supplier Info
- Supplier Name
- Supplier Tax ID Number
- Supplier Legal Mailing Address
- Supplier Bank Account Details
- Supplier Phone Number
- Supplier Signature/CHOP
Google Info
- Google Bill-To Entity
- Google Bill-To Address
- Google Tax ID Number
Fapiao (i.e. invoice) Info
- Date
- Fapiao code
- Fapiao number
- Description of Goods or Services Supplied
- Invoice Amount in Local Currency
- Invoice Net Unit Price
- Invoice Amount (Excluding Tax)
- Invoice Tax Amount value & Rate
- Invoice Total Amount (Including Tax)
For more information on how to update your account information or submit an invoice through the Ariba network, please go to Transacting over the Ariba network.