Please make sure your invoice is accurate and complete. A few tips to keep in mind:
- send invoices after Google has received the goods or service
- reference Google's Purchase Order (PO) number, PO line number and Invoice Number on the invoice
- ensure invoice information matches information on the PO. This includes for example ‘Bill-to’ & ‘Ship-to’ locations, item description, price, and currency
- ensure the invoice date is not in the future and the invoice date reflects the date services were rendered and not the date services were first quoted
- make sure you are entering appropriate taxes in your invoices at the time of invoice submission (Including e-invoices)
- if the commercial invoice is attached (LATAM excluded), the commercial invoice attachments must contain the lowest level of cost itemization when submitted via the online portal specified by Google.
- if a supplier incurred Google approved third-party costs by engaging subcontractors or other entities, the supplier will submit both third-party receipts and a matching invoice with line items designated for each subcontractor or freelancer. Receipts need to be easily matched to invoice line items, and include a reconciliation document where there are multiple receipts per line item.
The primary reasons invoices are returned to vendor are:
- A mismatch of information between the invoice and purchase order (e.g. entity, PO number, supplier name, amount, PO currency, line items)
- Missing information
- Credit memo does not reference PO number or the original invoice number
Select your bill-to country to see Google invoice requirements:
How to submit your invoice and supporting documentation:
For digitally generated invoices, please submit them to [email protected].
- Once the email with the pdfs has been sent to [email protected], no subsequent invoices should be sent in the same email thread. Instead, a new email ticket should be created to avoid further invoice processing delays.
For invoices generated in hardcopy paper, including Official Receipts (ORs) which have been converted to invoices, please provide soft copy via email to [email protected] and mail the hard copy to our dropbox at the reception area of our “sorting facility” as follows:
| Attention to the respective entity as follows | Sorting facility address |
|---|---|
| Google Philippines, Inc. |
Unit 38-A 38/F Seven/NEO (formerly Net Park Building) 5th Avenue E-Square Crescent Park West Bonifacio Global City Fort Bonifacio 1630 Taguig City NCR, Fourth District Philippines |
| Google Services Philippines, Inc. |
2nd Floor W City Center 7th Avenue Cor. 30th Street Bonifacio Global City Fort Bonifacio, Taguig City 1634 |
| GOC Philippines, Inc. | |
| Gateway Infrastructure Inc. |
Invoicing requirements under Ease of Paying Taxes (EOPT) Act:
With the passing of Ease of Paying Taxes (EOPT) Act, we understand that there are new invoicing requirements in the Philippines which took effect from April 27, 2024.
With the new requirements, any billing statements, statements of accounts or official receipts will only be considered as supplementary documents and will not be accepted as valid invoice documents.
Official Receipts Converted Into Sales Invoices:
We will accept manual official receipts (ORs) which are converted to invoices. For such manual ORs, please ensure that the word “Official Receipt” is striked through and the word “Invoice” is stamped on the face of the OR. For goods transactions, pursuant to RR 11-2024, the Invoice-converted ORs must indicate the quantity,unit cost, and description of the goods transacted. For service transactions, the Invoice-converted ORs must indicate the description or nature of service.
Invoices must include the following to be processed:
Supplier Info
- Supplier’s Registered Name
- Supplier’s Tax ID Number, including the 5-digit Branch Code (where applicable)
- Supplier’s Registered Address
- A statement that the seller is VAT or Non-VAT registered
Google Info
- Google Bill-To Entity
- Google Bill-To Address
- Google Tax ID Number
- Google PO number
Invoice Info
- Invoice Date
- Invoice Number
- Invoice Description of Goods including quantity and unit or Nature of Services Supplied
- Quantity and Unit Cost
- Invoice Amount (Excluding Tax), broken down to VATable, Zero-Rated, and Exempt Sales (if applicable)
- Invoice Tax Amount & Rate
- Invoice Total Amount (Including Tax)
- Invoice Currency
- Word "Invoice" displayed
For manual invoices, the following information must also be printed at the bottom portion of the manual invoices:
- Name, address and TIN of the accredited printer;
- Accreditation number and the date of accreditation of the accredited printer;
- ATP number, OCN, date issued and valid until;
- BIR Permit Number (if loose leaf OR) - not applicable for manual OR;
- Approved inclusive serial numbers of OR; and
- Security/special markings/features of the accredited printer
For more information on how to update your account information or submit an invoice through the Ariba network, please go to Transacting over the Ariba network.