Please make sure your invoice is accurate and complete. A few tips to keep in mind:
- send invoices after Google has received the goods or service
- reference Google's Purchase Order (PO) number, PO line number and Invoice Number on the invoice
- ensure invoice information matches information on the PO. This includes for example ‘Bill-to’ & ‘Ship-to’ locations, item description, price, and currency
- ensure the invoice date is not in the future and the invoice date reflects the date services were rendered and not the date services were first quoted
- make sure you are entering appropriate taxes in your invoices at the time of invoice submission (Including e-invoices)
- if the commercial invoice is attached (LATAM excluded), the commercial invoice attachments must contain the lowest level of cost itemization when submitted via the online portal specified by Google.
- if a supplier incurred Google approved third-party costs by engaging subcontractors or other entities, the supplier will submit both third-party receipts and a matching invoice with line items designated for each subcontractor or freelancer. Receipts need to be easily matched to invoice line items, and include a reconciliation document where there are multiple receipts per line item.
The primary reasons invoices are returned to vendor are:
- A mismatch of information between the invoice and purchase order (e.g. entity, PO number, supplier name, amount, PO currency, line items)
- Missing information
- Credit memo does not reference PO number or the original invoice number
Select your bill-to country to see Google invoice requirements:
How to submit your invoice and supporting documentation:
Please submit your invoice to [email protected]. If you are a local supplier participating in the CIS scheme your tax invoice should be certified through the GRA E-VAT portal before submitting to Google.
- Once the email with the pdfs has been sent to [email protected], no subsequent invoices should be sent in the same email thread. Instead, a new email ticket should be created to avoid further invoice processing delays.
Exception: If you have been asked to submit an EVE billing sheet, please follow those specific submission procedures, instead.
Invoices must include the following to be processed:
Supplier Info
- Supplier Name
- Supplier Legal Mailing Address
- Supplier Signature
- Supplier Tax Identifier
Google Info
- Google PO Number
- Google Bill-To Entity
- Google Bill-To Address
- Google Tax Identifier
Invoice Info
- Invoice Date
- Invoice Description of Goods or Services Supplied
- Invoice Amount (Excluding VAT)
- Invoice VAT Amount & Rate
- Invoice Total VAT amount
- Invoice Total Amount (Including VAT)
- Words "Tax Invoice" displayed
- Ghana VAT invoice form
- Amount of VAT converted to local currency if invoice is in non-local currency
For more information on how to update your account information or submit an invoice through the Ariba network, please go to Transacting over the Ariba network.