Invoicing Requirements by Country

Please make sure your invoice is accurate and complete. A few tips to keep in mind:

send invoices after Google has received the goods or service
reference Google's Purchase Order (PO) number, PO line number and Invoice Number on the invoice
ensure invoice information matches information on the PO. This includes for example ‘Bill-to’ & ‘Ship-to’ locations, item description, price, and currency
ensure the invoice date is not in the future and the invoice date reflects the date services were rendered and not the date services were first quoted
make sure you are entering appropriate taxes in your invoices at the time of invoice submission (Including e-invoices)
if the commercial invoice is attached (LATAM excluded), the commercial invoice attachments must contain the lowest level of cost itemization when submitted via the online portal specified by Google.
if a supplier incurred Google approved third-party costs by engaging subcontractors or other entities, the supplier will submit both third-party receipts and a matching invoice with line items designated for each subcontractor or freelancer. Receipts need to be easily matched to invoice line items, and include a reconciliation document where there are multiple receipts per line item.

The primary reasons invoices are returned to vendor are:

A mismatch of information between the invoice and purchase order (e.g. entity, PO number, supplier name, amount, PO currency, line items)
Missing information
Credit memo does not reference PO number or the original invoice number

Select your bill-to country to see Google invoice requirements:

E-Invoices issued through the IRBM

For suppliers sending e-invoices in light of the e-invoicing regulations in Malaysia (with effect from Aug 1, 2024), please continue submitting a PDF copy of the e-invoices through the Ariba Network per instructions below. The e-invoices issued should:

be validated by the Inland Revenue Board of Malaysia portal (IRBM);
include the validation QR code generated by the IRBM portal; and
include all relevant e-invoice mandatory fields as stipulated by the IRBM.

Invoices NOT issued through the IRBM portal

If you identify as a Malaysian taxpayer which is not subject to e-invoicing implementation during the transitional period (up to June 30, 2025), you may continue to issue soft copy PDF invoices. Please refer to the below requirements.

How to submit your invoice and supporting documentation:

Please submit your E-Invoice through the Ariba Network.

If you have a standard account and need to submit an invoice through the Ariba network, please follow this instruction
If you have an enterprise account and need to submit an invoice through the Ariba network, please follow this instruction

Attached invoices and supporting documentation have to meet the following requirements:

limited to a single PDF formatted attachment, per invoice submitted
name of the file cannot include special characters: &, “, ‘, <, >
max document size is 2MB

Exception: If you have been asked to submit an EVE billing sheet, please follow those specific submission procedures, instead.

Additional invoice guidance below:

Google Ariba Network will be configured with Google Malaysia SST ID (Sales Tax ID and Service Tax ID) in the AN profile along with the Sold To address.

If Malaysia suppliers have Sales Tax ID and Service Tax ID, they must configure their SST ID in the Additional Company Addresses section only

Suppliers must create two Malaysian addresses (one for each tax ID) in the Additional Company Addresses section
Malaysian ‘Sales Tax’ and ‘Service Tax’ entries will be configured in Country-based rules
Suppliers can then choose the tax categories configured by buyers from the Category drop-down menu while creating invoices

Invoices must include the following to be processed:

Supplier Info

Supplier Name
Supplier SST Number
Supplier Legal Mailing Address

Google Info

Google Bill-To Entity
Google Bill-To Address

Invoice Info

Invoice serial number
Invoice Date
Invoice Description of Goods or Services Supplied
Invoice Net Unit Price
Invoice Amount (Excluding SST)
Invoice Currency (any amount not in ringgit shall be converted to ringgit, and the currency exchange rate applied should be reflected on the invoice)
Invoice SST Amount & Rate
Invoice Total Amount (Including SST)
Words "Tax Invoice" displayed

For more information on how to update your account information or submit an invoice through the Ariba network, please go to Transacting over the Ariba network.

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